Heath

How Upstart 13 Unlocked Transformative
Opportunities for Heath 

In a recent partnership with Heath, Upstart 13 developed a bespoke strategy built on agile practices to help our client unshackle itself from inherent technology limitations and accelerate its growth trajectory. With our support, Heath embraced transformative opportunities and technology redesigns that promise to support the company’s success forward for years to come. 

The Story

Heath, a forward-thinking organization, recognized the need to enhance its technological framework and digital strategy to stay ahead in the rapidly evolving business landscape.

The company’s leadership had an ambitious vision: to develop a strategic two-to-three-year roadmap and improve their core software solution, Leak Survey Management (LSM). To achieve this, the company formally designated Upstart 13 as its technology solutions provider and audit partner. 

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The Business Challenge

As part of our initial analysis, we identified a trio of critical business challenges, which consisted of the following growth and productivity barriers:

Lack of a Strategic Roadmap: The client lacked a clear plan for digital transformation


Inadequate Agile Development Proficiency: There was a noticeable gap in Heath’s adoption of agile development methodologies


LSM Software Issues: LSM was plagued with user experience and performance issues


The LSM issues in particular threatened Heath’s long-term growth, as the platform is central to the company’s operations. Specifically, the software needed a redesign to become spatial data-centric and adopt a map-first approach, improving stability and reliability for both mobile and desktop clients.

Our Solution

We approached Heath’s challenges with a comprehensive strategy, focusing on immediate improvements and long-term transformation. 

First, we worked closely with the organization’s leadership to craft a two-to-three-year digital transformation roadmap. This involved aligning technology initiatives with business objectives, setting clear milestones, and establishing metrics for success.

Next, we introduced Heath to true agile development practices through workshops and training sessions. This enhanced project management efficiency, improved product development cycles, and fostered a culture of continuous improvement.

Finally, we conducted a thorough assessment of LSM, identifying key areas for architectural improvement and user experience enhancement. Our capable team redesigned the software to be spatial data-centric with a map-first approach, addressing performance and reliability issues while enhancing user satisfaction.

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Why Heath Chose Upstart 13

Our selection of industry-leading services demonstrated that we were the software engineering partner with the leadership and experience needed to reshape Heath’s software practices. Moreover, our commitment to our clients, unwavering support, and high-quality deliverables positioned us as a leader in leak survey consultancy and technology.

About Upstart 13

Upstart 13 delivers bespoke technology solutions and consulting services. We help businesses move forward through the strategic use of software solutions, upskilling efforts, and strategic planning.