If you have worked with offshore vendors for any length of time, you have come to the realization that the outsourcing model today is out of date, if not out of touch with what you really need. Even when it seems to be more or less working, you might admit you want more or maybe less from your offshore teams:
If that resonates, then you are stuck in an outsourcing Commodities Model.
This model emphasizes low costs but often at the expense of value, time, and quality of deliverables. Your CFO may prefer this model because it looks great on the financials, but the true costs are hiding just beyond the balance sheet.
Vendors,in this model, often focus on “butts in seats” and continually push to add more headcount, when what you really want is more value from the existing headcount.Delivery becomes a factor of what could have been versus what was, and feedback does not lead to better outcomes. As with financial commodities,the resources may differ slightly but the results are generally uniform across the team. Uniform, being the key word, is not why you went offshore.
Upstart's origin is rooted in our frustration with the Commodities Model. A dissatisfaction with being asked to accept that this is as good as you can expect.
One look at our mission statement and you will sense the difference.
We rally global talent to deliver in-house performance for an unrivaled offshore experience.
This highlights a sentiment that is understood but rarely spoken: You want your offshore team to perform as an in-house team.
From expectations through delivery, you need offshore to keep pace with what you have onshore.
We know the truth behind the sentiment and we don’t shy away from it. In fact, we hold ourselves accountable to that standard by hiring leaders who take decisions, think independently and defend their views. They have the talent to work at your pace, and they run towards responsibility. Working when you do, our teams engage as if they are in the room with you.
The experience you really want in your offshore team is possible.
Call us today.
One conversation and you will understand the difference we will make.